Frequently Asked Questions
Everything you need to know about our gear and services.
What is the SCARS Lifetime Guarantee?
The SCARS Lifetime Guarantee is our commitment to the quality of our gear. If there is a defect in workmanship or materials, or if you wear your gear out through heavy use, we will repair or replace it at our discretion.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. Expedited options are available at checkout for those who need their gear sooner for upcoming events or travel.
What is your return policy for footwear and apparel?
We offer a 30-day return policy for all items in new, sellable condition with original tags attached. Please ensure boots are tested indoors to avoid sole wear if you plan to return them.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of the order.
How should I clean my GORUCK rucksack?
We recommend hand washing your rucksack in a tub with cold water and mild soap. Avoid machine washing or drying, as high heat and mechanical agitation can damage the materials and hardware.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Shop Pay for eligible orders.